So now the debt collectors are involved. Tiscali UK Ltd still stubbornly insists that it was supplying broadband to the same number at the same time as TalkTalk Business. This is, of course, impossible. Even so, Tiscali UK Limited has now passed the fictitious debt to their debt collectors Fredrickson International Limited. A chap at Fredrickson suggested that I should go to the effort of putting my objections in writing, so here it is: not really what they had in mind, but here it is in black and white. Well, if I’m going to spend my valuable time documenting things, it might as well be somewhere visible.
I really can’t wait to drag this one through the courts. I just wonder how many countless others they’ve done this to, who’ll just shut up and pay up. There is a law against it in this country though… but of course it wouldn’t even occur to anybody in authority that a company like Tiscali UK Ltd was acting illegally, would it?
Later that day… Tiscali has withdrawn the claim and has finally agreed to pay back 3 months’ service fees for the appalling loss-of-service fiasco of 2005! A victory for common sense… but a long time coming.
14th January 2008 at 3:28 pm
I am also being chased by Fredrickson.
I had 3 years with Tiscali without any problems but in February 2007 decided to change to the free package of TalkTalk.
I gave Tiscali due notice they gave me a Mac number and my Direct Debit was stopped with Tiscali at the correct date in May.
In July I received a demand for £19.99 from Tiscali which I ignored.
Eventually Fredrickson started writing and then calling.
I was tolds by Fredrickson that I had failed to give 1 months notice to Tiscali and that was what the outstanding debt was.
The problem is that I was only paying £9.99 a month. Fredrickson say that,s what Tiscali told them to collect. Thet threatened me with a writ and all its charges
I said send me an invoice and I will see you in court. They call every two weeks now and keep asking me to put my reply in writing.
Why should I pay the cost of a recorded letter?
23rd April 2008 at 8:57 pm
I am yet another victim of tiscalli, i signed up for there broadband and phone, they got back to me saying they couldent provide 2meg BB, so i asked them to cancell the service before the phone service went live as they were still going to process this, the guy assured me the service has all been cancelled and assured me i wouldent be billed for anything, i then went and signed up with talktalk they could provide me with 2.2meg broadband and telephone “which they did” so i was transfered from BT to Talk talk then i started getting letters from tiscall saying i couldent get 512k broadband, then a letter asking for 8.36, i asked for an itemised bill then sent one without dates, but BT charged me for calls all the way to when talk talk took over, i tryed to reason with tiscalli but they diddent want to know and occasionall said there system was being updated “usuall crack there” anyways they have now sent the debt collectors in “who happen to work in the same building as tiscalli” and are pushing me to pay, im a man or principles but for 8.36 i havent got the time or energy to stand my ground & risk bad credit ratings etc, and i feel bullied into paying for a service i never recieve, just letting you know how good tiscalli are, im off to pay now but if anyone can help contact me please.
24th June 2008 at 9:18 pm
I am experienceing the same sort of complete cock up and total failure to resolve billing / customer service / technical faults. I was a happy customer of Tiscali up to Aug 2007 but all that has changed now and I am left bewildered at how the problems just keep mounting up and they seem completely incapabable of resolving anything.
I may come back here to fill in some detail and let you know have things pan out, but a quick summary is:
I have been billed for over 6 months for a service I was ‘arm-twisted’ into taking up which didn’t work and which I asked to be cancelled last autumn. Tiscali kept promising to cancel it but never did. Then they promised a refund but didn’t do that either. So I have paying for a service I couldn’t use.
Seven days ago my landline stoped working but they still haven’t fixed it. The message you get if you try to phone me is that I’m on the phone… so I am fully expecting to receive a bill for a 7 day + phone call.
You have to laugh. In fact I am laughing that I haven’t had my fingernails pulled out and so far am not drowning in a tank of cow manure.
26th January 2010 at 12:11 am
It would seem that we are not alone – how many more thousands of innocents have suffered at the hands of this bunch of cowboys?
My comment and letter to BT regarding these pirates is here: https://www.joebrown.org.uk/wp/?p=2186.
Don’t give in to them – ever!