Category Consumer Issues
The world of customer service seems to be obsessed with “sorry”. It’s a word uttered so often and so ubiquitously, it’s become meaningless. If every “sorry” was accompanied by an act of contrition, for example £1, I’d have made at… Continue Reading →
My online banking access keeps getting blocked by Santander for no explicable reason. This is the disingenuous message from the Santander online banking website… “For security reasons”… so did I get my credentials wrong? No. Did I do something bad?… Continue Reading →
I used British Gas HomeCare to cover my central heating boiler at home and at my one rental property. I bought the cover for convenience at a time when there wasn’t so much competition in the market. I saw the… Continue Reading →
My business partner and I both joined the EV revolution and bought fully electric vehicles. He’d been there for a couple of years already, having migrated gradually from diesel to hybrid to electric. We selected ChargedEV as our charger installer…. Continue Reading →
Having accepted a month’s free PetPlan cover for our two new kittens, I received a call on my mobile number one Saturday morning from an Indian lady calling from the PetPlan Sales call centre. She told me the name of one… Continue Reading →
Amazon attempts censorship to suppress public reporting of counterfeit goods.