As an Amazon Prime member I reckon 30% of my orders are delivered late thanks to one thing – HDNL/Yodel. Goods are despatched on time, yet somehow once they get into the hands of HDNL it all goes wrong. Even the tracking information that comes back to Amazon is confusing, misleading and erroneous. Mind you, HDNL isn’t alone… last Christmas CityLink’s server crash at their Hailsham depot led to thousands of deliveries in my area being woefully delayed. Sometimes these private courier companies even start to make the Royal Mail look good and reliable.
So… over to you… tell me about your experiences with couriers. Which one is the worst?