Tag Archives: travel

Monarch Airlines: smashed luggage, customer care vacuum & derisory compensation

When an airline destroys your suitcase on your outbound flight, you’d like to expect that they’d be not only apologetic but also perhaps actively help you find a replacement for the journey home. Alas in Monarch’s case they failed on every step of the way to customer service satisfaction. We reported the completely smashed International […]

The Future of Air Travel – Someday, All Flights Will Be Made This Way

I love taking my shoes off at the end of a busy day. It’s the first thing I do when visiting my friends’ houses. But through the airport security, when I’m already being made to carry my outdoor coat, having removed everything from my pockets and decanted everything including drinking water and each of my […]