Comments on: Why the Royal Mail Deserves to Die https://abrightonboyblogs.co.uk/why-the-royal-mail-deserves-to-die/ Consumer issues, recipes and apolitical thoughts from a Brighton native. Fri, 21 May 2010 11:14:44 +0000 hourly 1 https://wordpress.org/?v=6.5.3 By: X Smartstamp user https://abrightonboyblogs.co.uk/why-the-royal-mail-deserves-to-die/#comment-481 Fri, 21 May 2010 11:14:44 +0000 http://www.jonsilver.me.uk/jonsblog/?p=201#comment-481 I totally agree,
I used smartstamp for years & suddenly found money going missing from my online account. In fact they stole hundreds of pounds from my business.
what happens is if the laser size guide sees your package as being over the size for a XL letter you get fined & they automatically steal money from you account without putting any entry in the logs.
So basically if your sending a flat item & it gets squashed out of shape by their system then you get fined, they then automatically take money out of your smartstamp account leave no entry on the log (which i must say they are legally obliged to do).
at first it was the odd 50p that went missing but in the end £5-20 pounds was going missing each time i used it.
they admitted liability by refunding me £80 which was not enough I do not know how much in total was thieved as there has been no entry as of yet updated on the logs.
Royal mail also promised to send me pictures of the offending packages & dated for the entire total of fines which I am not surprised to never have received.

To boot if an item is posted late or goes through the system late (this could be their fault if an item is left in the bottom of a mail sack) you are charged again. YES CHARGED AGAIN straight from your account without consultation, knowledge or it even being recorded.

Hey even if some other person sends your item back to you as a return & leaves the original smartstamp on guess what? Yeah you right you are charged again the same way. THIS IS DEFINATLEY NOT RIGHT

Even worse if some unscrupulous person decides to photocopy your stamp & use it you are charged for the postage, it is not logged & not recorded the cash just disappears from your account. This is aiding fraud in my eyes.

Read the small print on your agreement they have it all in there, but I am sure small print should not cover gross misconduct or even unlawful acts.

This is just blatant theft but what can a small person do about such a big company?

Surely there must be others that have had the same thefts by royal mail.
My advice is to record & log your prices every time you finish, add funds & before you update your account.

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