The world of customer service seems to be obsessed with “sorry”. It’s a word uttered so often and so ubiquitously, it’s become meaningless. If every “sorry” was accompanied by an act of contrition, for example £1, I’d have made at... Continue Reading →

Originally published on A Brighton Boy Blogs - Consumer issues, recipes and apolitical thoughts from a Brighton native.

My online banking access keeps getting blocked by Santander for no explicable reason. This is the disingenuous message from the Santander online banking website… “For security reasons”… so did I get my credentials wrong? No. Did I do something bad?... Continue Reading →

Originally published on A Brighton Boy Blogs - Consumer issues, recipes and apolitical thoughts from a Brighton native.

I’m finally turning away from Royal Mail for most of my business carriage. I’ve tried to remain loyal, after all it’s one of those Great British Institutions, isn’t it? But when it’s this painful, you’ve got to wonder… are Royal... Continue Reading →

Originally published on A Brighton Boy Blogs - Consumer issues, recipes and apolitical thoughts from a Brighton native.

I took the advice of my builder & in November bought a selection of ScrewFix Direct ready-assembled kitchen units for my house renovation; then I waited, and waited, and despite three delivery dates being quoted, none was satisfied. When I... Continue Reading →

Originally published on A Brighton Boy Blogs - Consumer issues, recipes and apolitical thoughts from a Brighton native.