The world of customer service seems to be obsessed with “sorry”. It’s a word uttered so often and so ubiquitously, it’s become meaningless. If every “sorry” was accompanied by an act of contrition, for example £1, I’d have made at... Continue Reading →

Originally published on A Brighton Boy Blogs - Consumer issues, recipes and apolitical thoughts from a Brighton native.

My online banking access keeps getting blocked by Santander for no explicable reason. This is the disingenuous message from the Santander online banking website… “For security reasons”… so did I get my credentials wrong? No. Did I do something bad?... Continue Reading →

Originally published on A Brighton Boy Blogs - Consumer issues, recipes and apolitical thoughts from a Brighton native.

We all know how awful interest rates are for savers. And we all need a current account. So how about a current account that yields a market-topping 3% interest on all credit balances? If like me you’re a net saver,... Continue Reading →

Originally published on A Brighton Boy Blogs - Consumer issues, recipes and apolitical thoughts from a Brighton native.

A scoop... I discovered a major NatWest systems failure hours before it was reported in the media! :)

Originally published on A Brighton Boy Blogs - Consumer issues, recipes and apolitical thoughts from a Brighton native.