A major cockup at NatWest has left thousands wondering where their pay has gone. A telephone announcement greeted disgruntled customers ringing to complain, once their employers had assured them “it’s nothing to do with us”. Apparently something went wrong in some NatWest computer system resulting in no money for an unspecified number of customers including several of my family & friends. NatWest customers are regularly shown no mercy when they go slightly over their limits, but will the bank compensate anyone affected by this debacle? Probably not. Heads should roll…

Update: oh dear, the bad news just got worse and worse. What The Argus said